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Biq Solutions Ltd. (we, us, or our) is committed to protecting the privacy of individuals who interact with our services, visit our website at biqsolutions.autos, or communicate with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or providing your personal information to us.
1. Information We Collect
We may collect the following categories of personal information when you interact with BIQ Solutions:
1.1 Information You Provide Directly
- Contact Information: Your full name, email address, telephone number, mailing address, and company name when you fill out forms on our website, subscribe to our newsletter, request a consultation, or contact us for support.
- Business Information: Company details, job title, industry sector, and project requirements when you engage our consulting or systems design services.
- Correspondence: Any information you voluntarily provide in emails, support tickets, feedback forms, or other direct communications with our team.
1.2 Information Collected Automatically
- Usage Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of visits, and other diagnostic data collected through standard web server logs.
- Cookies and Tracking: We use essential cookies to ensure the proper functioning of our website. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.
2. How We Use Your Information
BIQ Solutions uses the collected information for the following legitimate business purposes:
- To provide, maintain, and improve our computer systems design and IT consulting services.
- To respond to your inquiries, consultation requests, and support needs in a timely manner.
- To communicate with you about service updates, important notices, and relevant industry information with your consent.
- To process service agreements, invoices, and other contractual obligations.
- To analyze website usage trends and improve the user experience of our online platforms.
- To comply with legal and regulatory obligations applicable to our operations in Canada.
- To protect the security and integrity of our systems, data, and intellectual property.
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds under applicable privacy laws:
- Consent: You have given explicit consent for one or more specific purposes, which you may withdraw at any time.
- Contractual Necessity: Processing is necessary for the performance of a service agreement or to take steps at your request before entering into such an agreement.
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
- Legal Obligation: Processing is necessary to comply with applicable laws and regulatory requirements.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information under the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, managing communications, processing payments, or delivering IT services, provided they agree to maintain the confidentiality of your information.
- Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of others.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, with notice to you of any change in ownership or use of your information.
- With Your Consent: In any other circumstances where we have your explicit consent to do so.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. When information is no longer required, we securely delete or anonymize it in accordance with our data retention and disposal policies.
6. Data Security
BIQ Solutions implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS protocols, access controls, regular security assessments, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Under PIPEDA and applicable Canadian privacy laws, you have the following rights regarding your personal information:
- Right of Access: You may request access to the personal information we hold about you.
- Right to Correction: You may request that we correct any inaccuracies in your personal information.
- Right to Withdraw Consent: You may withdraw your consent to our processing of your information at any time, subject to legal or contractual restrictions.
- Right to Deletion: You may request deletion of your personal information, subject to applicable legal retention requirements.
- Right to File a Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your information in accordance with applicable privacy laws.
To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within 30 days, or as otherwise required by applicable law.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Essential cookies are required for the basic functionality of our website. Analytics cookies help us understand how visitors use our site so we can improve its performance and content. You can configure your browser to reject all cookies or to alert you when a cookie is being sent. However, some features of our website may not function properly without cookies enabled.
9. Third-Party Links
Our website may contain links to third-party websites, plugins, or services that are not owned or controlled by BIQ Solutions. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Biq Solutions Ltd. (BIQ Solutions)
277 Mount Nebo Way
Gloucester, ON K1X 0E1
Canada
Email: contact@biqsolutions.autos
Phone: +1 270 353 5130
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
This Privacy Policy was last updated on July 22, 2026.